|
Country/Region
|
Express Transit Times
|
Cost
|
|
Australia
|
1-3 business days
|
$8.9 AUD
|
|
New Zealand
|
2-4 business days
|
$30 AUD
|
|
United States
|
2-5 business days
|
$50 AUD
|
|
Canada
|
2-5 business days
|
$50 AUD
|
|
United Kingdom
|
2-5 business days
|
$55 AUD
|
|
European Union
|
2-5 business days
|
$55 AUD
|
|
Sweden
|
2-5 business days
|
$55 AUD
|
|
Switzerland
|
2-5 business days
|
$55 AUD
|
|
Germany
|
2-5 business days
|
$55 AUD
|
|
Netherlands
|
2-5 business days
|
$55 AUD
|
|
Singapore
|
2-5 business days
|
$40 AUD
|
|
Hong Kong
|
2-5 business days
|
$40 AUD
|
|
Spain
|
2-5 business days
|
$55 AUD
|
|
France
|
2-5 business days
|
$55 AUD
|
|
Thailand
|
2-5 business days
|
$40 AUD
|
|
Taiwan
|
2-5 business days
|
$40 AUD
|
|
Rest of Asia
|
2-6 business days
|
Calculated at checkout
|
|
Rest of Europe
|
2-6 business days
|
Calculated at checkout
|
*Transit times are estimates once your order has been dispatched.
SHIPPING POLICY
Orders are shipped from our Sydney warehouse or our international warehouse in China. Please allow 1–2 business days for processing (time doesn’t include delivery, excluding weekends and holidays). During sale periods, processing may take up to 4 business days.
We always aim to fulfil orders as quickly as possible and appreciate your understanding if delays occur, particularly during peak sales.
Once your order is placed, you’ll receive an email confirmation with your order details. If you don’t see it in your inbox, please check your spam or junk folder. If it’s still not there, contact us at support@2eros.com
Depending on stock availability, your order may be split into two separate shipments. Please note that once your order has shipped, we’re unable to make changes, so kindly ensure your details are correct at checkout.
If you need assistance or would like to request a change, please contact us as soon as possible at support@2eros.com
DUTIES AND TAXES
Our products are designed in Australia and made in China. This will affect taxes and duties on your order.
Please be aware that your order may be subject to additional charges known as Duties & Taxes. These charges are beyond the control of The Lifestyle Co and are related to the protectionist and economic trade policies between countries. The customs agency of the destination country determines these charges.
USA
Orders to the US will incur a local tariff imposed by the US government on the receiver upon delivery to the shipping company. If orders are returned or rejected, they can be sent back and confirmed received for a refund. The cost of shipping and the cost of return will be deducted from your order.
If a parcel is sent for delivery and is returned because it was rejected or unclaimed, a delivery and return fee will be incurred.
- Free Shipping: AUD$30 (USD$20) will be deducted from the order to cover the cost of the initial delivery and the return of the order.
- Express Shipping: AUD$90 (USD$60) will be deducted from the order to cover the cost of the initial delivery and the return of the order.
**UK**
Duties and Taxes will need to be paid upon the arrival of your order.
**Europe**
For orders exceeding 150 Euros, Duties and Taxes must be paid upon arrival.
However, all international orders may be subject to customs VAT, taxes, or duties imposed by your country's customs agency, regardless of the order value. These charges are beyond our control. These are collected directly by the parcel carrier at the time of delivery. For more information, please contact your region's customs office.
**Singapore**
Imported goods valued at more than S$400 are subject to an 8% GST fee, which is payable to the Singapore tax department.
Duties & Taxes may apply if the total value of imported goods exceeds the tax-free threshold (if applicable). The payment of these taxes and duties is the responsibility of the receiver.
Please check your country's import tax rates and regulations, as we are not responsible for any charges imposed by your government.
RETURN TO SENDER
Please ensure that you provide the correct delivery address, as we are not responsible for non-delivery due to address errors. If an order is returned to us because of an incorrect address, we will issue a refund for the original order amount, excluding shipping fees, and you will need to resubmit your order.
Keep an eye on your parcel's tracking information. If no one is available to receive the parcel upon delivery, we cannot guarantee successful delivery. If your package is returned to us, we can resend it, but you will be responsible for the shipping costs. If delivery fails, the courier may take your package to a post office for you to pick it up.
Once the order is physically returned to our office, The Lifestyle Co PTY LTD will assess the reason for the return. After determining the reason, we can provide a full or partial refund using the original payment method used for the order.
MISSING PARCELS
The Lifestyle Co PTY LTD will try to locate your parcel and initiate an investigation on your behalf. We recommend that customers also open their investigations. Depending on the shipping service used, this process may take 1 to 14 business days.
At this time, we do not ship to:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Iceland, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Switzerland, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
