Politique d’expédition

DUTIES AND TAXES


Our products are designed in Australia and made in China. This will affect taxes and duties on your order.

 

Please be aware that your order may be subject to additional charges known as Duties & Taxes. These charges are beyond the control of The Lifestyle Co and are related to the protectionist and economic trade policies between countries. The customs agency of the destination country determines these charges. 

 

USA

Taxes, duties and fees are calculated at checkout for a streamlined experience. No surprises on delivery.

Orders to the US will incur a local tariff imposed by the US government on the receiver upon delivery to the shipping company. If orders are returned or rejected, they can be sent back and confirmed received for a refund. The cost of shipping and the cost of return will be deducted from your order.

 

UK

Duties and Taxes will need to be paid upon the arrival of your order.

 

Europe

For orders exceeding 150 Euros, Duties and Taxes must be paid upon arrival. 

However, all international orders may be subject to customs VAT, taxes, or duties imposed by your country's customs agency, regardless of the order value. These charges are beyond our control. These are collected directly by the parcel carrier at the time of delivery. For more information, please contact your region's customs office.


Singapore
Imported goods valued at more than S$400 are subject to an 8% GST fee, which is payable to the Singapore tax department.

Duties & Taxes may apply if the total value of imported goods exceeds the tax-free threshold (if applicable). The payment of these taxes and duties is the responsibility of the receiver. 

Please check your country's import tax rates and regulations, as we are not responsible for any charges imposed by your government.

 

FREE SHIPPING

We offer FREE DHL Standard for all orders over $175

*Countries where we only ship using DHL Express
Argentina, Bulgaria, Brazil, Chile, Czechia, India, Indonesia, Israel, Italy, Phillipines, Portugal, Slovakia, Slovenia, Qatar, UAE, Mexico, Cambodia, Vietnam

TRACKING UPDATES

All orders from The Lifestyle Co PTY LTD will include parcel tracking. You will receive tracking links once your parcel has been dispatched. If your order has not moved for over 14 business days, please contact us at support@2eros.com

STANDARD SHIPPING COSTS AND TIMES

Country/Region
Standard Transit Times
Cost
Australia
2-5 business days
7 AUD
New Zealand
4-9 business days
14 NZD
United States
4-8 business days
13 USD
Canada
4-8 business days
13 CAD
United Kingdom
5-9 business days
9 GBP
European Union
6-10 business days
8.95 EUR
Sweden
6-10 business days
94 SEK
Switzerland
6-10 business days
8 CHF
Germany
6-10 business days
8.95 EUR
Netherlands 6-10 business days 8.95 EUR
Singapore
4-8 business days
12 SGD
Hong Kong
6-10 business days
72 HKD
Spain
6-10 business days
8.95 EUR
France
6-10 business days
8.95 EUR
Thailand
6-10 business days
300 THB
Taiwan
5-10 business days
300 TWD
Rest of Asia
5-10 business days
12 AUD
Rest of Europe
5-10 business days
16 AUD

*Transit times are estimates once your order has been dispatched.

EXPRESS SHIPPING COSTS AND TIMES

Country/Region
Express Transit Times
Cost
Australia
1-3 business days
8.9 AUD
New Zealand
2-4 business days
46 NZD
United States
2-5 business days
50 USD
Canada
2-5 business days
50 CAD
United Kingdom
2-5 business days
33 GBP
European Union
2-5 business days
34.95 EUR
Sweden
2-5 business days
366 SEK
Switzerland
2-5 business days
32 CHF
Germany
2-5 business days
34.95 EUR
Netherlands
2-5 business days
34.95 EUR
Singapore
2-5 business days
40 SGD
Hong Kong
2-5 business days
240 HKD
Spain
2-5 business days
34.95 EUR
France
2-5 business days
34.95 EUR
Thailand
2-5 business days
1,000 THB
Taiwan
2-5 business days
1,000 TWD
Rest of Asia
2-6 business days
Calculated at checkout
Rest of Europe
2-6 business days
Calculated at checkout

*Transit times are estimates once your order has been dispatched.

SHIPPING POLICY

Orders are shipped from our Sydney warehouse or our international warehouse in China. Please allow 1–2 business days for processing (time doesn’t include delivery, excluding weekends and holidays). During sale periods, processing may take up to 4 business days.

We always aim to fulfil orders as quickly as possible and appreciate your understanding if delays occur, particularly during peak sales.

Once your order is placed, you’ll receive an email confirmation with your order details. If you don’t see it in your inbox, please check your spam or junk folder. If it’s still not there, contact us at support@2eros.com

Depending on stock availability, your order may be split into two separate shipments. Please note that once your order has shipped, we’re unable to make changes, so kindly ensure your details are correct at checkout.


If you need assistance or would like to request a change, please contact us as soon as possible at support@2eros.com

RETURN TO SENDER

Please ensure that you provide the correct delivery address, as we are not responsible for non-delivery due to address errors. If an order is returned to us because of an incorrect address, we will issue a refund for the original order amount, excluding shipping fees, and you will need to resubmit your order.

Keep an eye on your parcel's tracking information. If no one is available to receive the parcel upon delivery, we cannot guarantee successful delivery. If your package is returned to us, we can resend it, but you will be responsible for the shipping costs. If delivery fails, the courier may take your package to a post office for you to pick it up.

Once the order is physically returned to our office, The Lifestyle Co PTY LTD will assess the reason for the return. After determining the reason, we can provide a full or partial refund using the original payment method used for the order.

MISSING PARCELS

The Lifestyle Co PTY LTD will try to locate your parcel and initiate an investigation on your behalf. We recommend that customers also open their investigations. Depending on the shipping service used, this process may take 1 to 14 business days.
REJECTED AND UNCLAIMED PARCELS

If a parcel is sent for delivery and is returned because it was rejected or unclaimed, a delivery and return fee will be incurred. 
  • Free Shipping: AUD$30 (USD$20) will be deducted from the order to cover the cost of the initial delivery and the return of the order.
  • Express Shipping: AUD$90 (USD$60) will be deducted from the order to cover the cost of the initial delivery and the return of the order.
 
At this time, we do not ship to:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Iceland, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Switzerland, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe