SHIPPING POLICY
All orders are shipped from our warehouse in Sydney, Australia, by The Lifestyle Co. Please allow 1-2 business days for your order to be processed for shipping, excluding weekends and holidays. During sale periods, processing may take up to 4 business days.
We strive to fulfil orders as quickly as possible and appreciate your understanding if delays occur, especially during significant sales.
Once your order is successfully placed, you will receive an email confirmation with the order details. Please check your spam or junk folder if you do not see this email. If you still cannot find it, contact us at support@2eros.com
Once your order has shipped, we cannot make any changes. Please ensure all your details are correct.
If you need assistance or wish to make a change, please contact us as soon as possible at support@2eros.com
**Duties & Taxes**
Please be aware that your order may be subject to additional charges known as Duties & Taxes. These charges are beyond the control of The Lifestyle Co and are related to the protectionist and economic trade policies between countries. The customs agency of the destination country determines these charges.
We will pre-collect taxes on all orders that meet the specified dollar threshold, so you won't have to pay upon delivery.
**USA**: Generally, goods valued under 900USD are considered tax-free imports. Please refer to your Customs Duties Information for the latest updates.
**UK**: Duties and Taxes will need to be paid upon the arrival of your order. More details can be found here.
**Europe**: For orders exceeding 150 Euros, Duties and Taxes must be paid upon arrival.
**Singapore**: Imported goods valued at more than S$400 are subject to an 8% GST fee, which is payable to the Singapore tax department.
Duties & Taxes may apply if the total value of imported goods exceeds the tax-free threshold (if applicable). The payment of these taxes and duties is the responsibility of the receiver.
Please check your country's import tax rates and regulations, as we are not responsible for any charges imposed by your government.
RETURN TO SENDER
Please ensure that you provide the correct delivery address, as we are not responsible for non-delivery due to address errors. If an order is returned to us because of an incorrect address, we will issue a refund for the original order amount, excluding shipping fees, and you will need to resubmit your order.
Keep an eye on your parcel's tracking information. If no one is available to receive the parcel upon delivery, we cannot guarantee successful delivery. If your package is returned to us, we can resend it, but you will be responsible for the shipping costs. If delivery fails, the courier may take your package to a post office for you to pick it up.
Once the order is physically returned to our office, The Lifestyle Co PTY LTD will assess the reason for the return. After determining the reason, we can provide a full or partial refund using the original payment method used for the order.
NO TRACKING UPDATES & MISSING PARCELS
All orders from The Lifestyle Co PTY LTD will include parcel tracking. You will receive tracking links once your parcel has been dispatched. If your order has not moved for over 14 business days, please contact us at support@2eros.com
The Lifestyle Co PTY LTD will try to locate your parcel and initiate an investigation on your behalf. We recommend that customers also open their investigations. Depending on the shipping service used, this process may take 1 to 14 business days.
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Country/Region
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Standard Transit Times
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DHL Express
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Australia
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2-9 business days
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1-4 business days (Express Post)
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New Zealand
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4-9 business days
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2-4 business days
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United States
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4-8 business days
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2-5 business days
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Canada
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4-8 business days
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2-5 business days
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United Kingdom
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5-9 business days
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2-5 business days
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European Union
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6-10 business days
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2-5 business days
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Sweden
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6-10 business days
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2-5 business days
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Switzerland
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6-10 business days
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2-5 business days
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Rest of Europe
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6-14 business days
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2-6 business days
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South Africa
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-
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3-6 business days
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Singapore
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4-8 business days
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2-5 business days
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Hong Kong
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6-10 business days
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2-5 business days
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Mexico
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-
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2-6 business days
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Rest Of Asia
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8-16 business days
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2-6 business days
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Thailand
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6-10 business days
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2-5 business days
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Taiwan
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5-10 business days
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2-5 business days
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Japan
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5-10 business days
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2-5 business days
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South Korea
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5-10 business days
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2-5 business days
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Online Tracking
All Express orders have online tracking. Please check your email for the online tracking number after your order has been shipped.
*There are some countries where we can only ship using DHL Express. Those countries are:
Argentina, Chile, Colombia, Costa Rica, Panama, Dominican Republic, Mexico, Cambodia & Vietnam.
At this time, we do not ship to:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Iceland, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Switzerland, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
